Terms and Conditions


Terms


Telutron Return Policy
Effective Date: 010/23/2023 At Telutron, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange under the following terms:



1. Eligibility for Returns
Items must be returned within 30 days of the purchase or delivery date.
Products must be in their original condition, unused, and in the original packaging with all accessories, manuals, and parts included.
Proof of purchase (receipt or order confirmation) is required for all returns.


2. Non-Returnable Items
The following items are not eligible for return:

Items marked as final sale or clearance.
Opened or used electronic components, software, or consumables (e.g., batteries, cables) unless defective.
Customized or special-order items.
Gift cards or digital products.


3. Return Process
To initiate a return:

Contact our customer service team at [Insert Contact Information] to request a Return Merchandise Authorization (RMA) number.
Pack the item securely, including all original packaging and documentation.
Clearly write the RMA number on the package and ship it to:
Telutron Returns
720 Seneca St #107
Seattle, WA 98101
Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

4. Refunds & Processing
Once we receive and inspect your return, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method. If the original payment method is unavailable, store credit will be provided.
Shipping charges are non-refundable, except in cases where Telutron made an error.


5. Exchanges & Defective Products
If you receive a defective or damaged product, contact us within 7 days of delivery for a replacement.
Exchanges for different products or store credit are available for eligible returns.

6. Contact Us
For any questions regarding our return policy, please reach out to our support team:
📧 support@telutron.ai

📞 360-904-0436
Thank you for shopping with Telutron!